Contact

Email support is available on business days. We aim to reply to most messages within one business day.

For order help, returns, shipping questions, or sizing advice: support@thesoong.com.

For press, wholesale, or partnership enquiries: support@thesoong.com (responses may take longer).

For privacy and data requests: privacy@thesoong.com.

You can also reach us via the chat widget at the bottom right of any page. Messages are answered on business days.

Company registration: THESOONG LIMITED, registered in Hong Kong SAR, Business Registration Number 80539528, registered address Room 01, 2/F, 2R Sai Yeung Choi Street South, Mong Kok, Kowloon, Hong Kong.

We do not have a public phone line — for security and to keep records accurate, we handle all customer service via email and chat.